Hotel Apology Letter for Housekeeping

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Customer satisfaction is integral to a hotel business. If you have guests unsatisfied with your establishment’s housekeeping, consider downloading our Free Hotel Apology Letter for Housekeeping. Express your sincerest apologies and offer due compensation by modifying our template’s professional writing as needed. Consider downloading today for Apple Pages, Google Docs, or Microsoft Word.

HOTEL APOLOGY LETTER FOR HOUSEKEEPING

[DATE]

Dear [RECIPIENT NAME],

I am writing this letter as a confirmation that we have duly received the complaint you have submitted on [DATE 1] regarding your unpleasant experience with our housekeeping service. On behalf of [NAME] hotel, I sincerely apologize for the incident and it is never our intention to treat our guests that way.

[DETAIL]. In such regard, we are currently investigating the whole matter and duly sanctioned the housekeeping service assigned to your room. Rest assured we have duly sought ways to improve our service in order to avoid such incidents from occurring again.

Notwithstanding the incident, I truly hope that you were able to enjoy the rest of your trip. To further express how deeply apologetic we are and to fully compensate for your bad experience, I would like to extend an invitation for you to stay with us the next time you travel in the [AREA/PLACE] with a [NUMBER]% discount to our Penthouse suite.

I look forward to your next visit and thank you once again for the patience you have manifested regarding the matter.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]