Surveillance Officer Job Description

Download this Surveillance Officer Job Description Design in Google Docs, Word, PDF, Apple Pages, Outlook Format. Easily Editable, Printable, Downloadable.

Protect your establishment and premises from theft and serious threats to security by getting surveillance over the area. Get professional and well trained candidates by using our Surveillance Officer Job Description template in screening for potential candidates for the job. Utilize all available observation posts such as lobbies, halls, and office areas to catch irregular or illegal activities done by employees or guests. Manage your business and prevent untoward incidents by stopping them before they get even serious. Be in control over a wide area with the help of surveillance professionals carefully chosen based on our document. Make the right choice to download the document now for your use.

• [COMPANY NAME]
• [COMPANY ADDRESS]
• [COMPANY PHONE NUMBER]

SURVEILLANCE OFFICER

Job Summary

Safety and security is a critical part of any business and its operations. In this age of advancement, it is essential for any business to employ a security system at par with technology. This is where the surveillance officer plays a critical part in monitoring personnel, customers, and property. Through the use of state of the art technology such as closed circuit television (CCTV) cameras strategically placed in locations throughout the property using a console with cutting edge audio and video monitoring systems, the surveillance officer ensures that policies and procedures are followed in conformance to state or national laws and regulations while keeping the health and the safety of personnel and customers in mind. The surveillance officer must be a team player that acts on orders from superiors and is able to work in different shifts assigned.

Job Responsibilities

Surveillance officers must be on constant alert keeping careful watch using high tech monitoring equipment over an establishment’s customers and personnel against irregular or criminal behavior such as theft or vandalism. Key responsibilities of a surveillance officer include the following:

• Ensure the safety of customers, personnel and property of the establishment, protecting them in accordance with state or national laws and regulations.
• Monitors the flow of customers coming in and out of the premises including all personnel of the establishment or company.
• Regularly sweep the establishment to monitor irregularities and any safety and security related issues.
• Informs security personnel through radio of any emergency happening such as medical emergencies for immediate action or assistance
• Coordinates with the proper authorities such as the police in cases of extreme emergency like robbery or fire emergency for immediate response or attention
• Documents all unusual events detailing all available facts and information regarding incidents during the shift
• Actively monitors all the establishment’s access points
• Document and report any malfunctioning surveillance equipment
• Does other duties delegated by supervising officer as needed

Skills and Qualifications

General Qualifications

• At least a high school diploma. College education is a plus.
• Current state driver’s license
• No felony convictions

Knowledge and Experience

• [NUMBER] year(s) prior surveillance experience
• Working understanding of surveillance systems
• Experience in working with teams to achieve results

Nice to have but not necessary:

• Prior police or military experience
• Experience in electronic equipment

Physical Requirements

• Must be able to work in an environment where there are differing levels of smoke, light, noise, heat, and cold.
• Must be able to cope well to physically and mentally stressful conditions
• Must be able to lift 20 kgs with motion that involves bending and reaching.
• Must be able to sit for long periods; 8 hours or more.
• Must be nimble at using a camera, phone, and computer keyboard.

Personal Characteristics

• Has the ability to multitask and work well under pressure
• Is self-driven and has the motivation and enthusiasm for the job
• Enhanced observational and navigational skills
• Strong interpersonal skills and good at nurturing client/customer relationships
• Demonstrates effective written and oral skills
• Excellent customer service skills
• Works with a positive vibe and shows toughness when faced with adversity

Core Capabilities

As a surveillance officer, the candidate is expected to display the following values and qualities that mirrors the company or organization’s commitment:

• Displays leadership and teamwork
• Promotes a culture of safety and security
• Encourages others in assessing a situation logically
• Gets things done
• Promotes effective working relations
• Personifies integrity and drive for success
• Focuses on the customer
• Able to effectively convince others

[EMPLOYEE NAME]

[DATE]

[MANAGER NAME]

[DATE 1]