Business Apology Letter for Mistake Template

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BUSINESS APOLOGY LETTER FOR MISTAKE

[DATE]

Dear [RECIPIENT NAME],

The purpose of this letter is to confirm that we have received your letter of complaint on [DATE 1] and to formally apologize for the mistake regarding the wrongful supply of product items you have ordered on [DATE 2]. After conducting a thorough investigation regarding the matter, the said mistake was due to the [REASONS].

Accordingly, we are sorting out the mistake and we will duly deliver the remaining product items on [DATE 3] with no additional fees to be charged on your account. At [COMPANY NAME], we treasure the wonderful professional relationship we have with our clients and we don’t want anything to ruin it hence, to sincerely compensate, the company offers you a [PERCENTAGE] discount for your next batch of orders.

In essence, we truly thank you for the patience and understanding you have exuded regarding the whole matter and we vow not to disappoint you again.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]