Letter To Client Informing Delay In Service Due To COVID 19

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CLIENT INFORMING DELAY IN SERVICE DUE TO COVID 19

Dear [Mr. John P. Burney],

Good day!

We are extremely apologetic for the delay in service and the inconvenience it has caused you. This delay, as you must already be aware of, has been caused by the widespread pandemic. Due to the increasing number of cases, our company is bound to follow strict protocols mandated by both the national and local governments.

We are in full cooperation with the government in its effort to contain the virus and avoid its spread. Although [ShipSecure] Co. is committed to giving the fastest delivery of service to its clients, however, our topmost priority in this trying times is the safety of our employees and clients.

We would, therefore, like to inform you that the shipment of your products has been prolonged for a week from the expected date that is [April 05, 2020]. We sincerely apologize for the postponement of our services.

We are grateful for your utmost patience and understanding during these rough times.

Please do not hesitate to send us an email at [hr@shipsecure.com] or give us a call at [605-733-4761] for your queries and/or suggestions.

Regards,

[Toni S. Meyer]

Operations Manager, [ShipSecure Co.]