Email To Client For Not Making Payment Template

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Email To Client For Not Making Payment Template

Dear [Mr. Gary A. Maxwell,]

Greetings!

We are writing this letter to remind you that invoice number [03112020-1356-22] is already more than thirty (30) days overdue. Forward Communications, Inc. has reached out previously but has been unable to receive your payment or any explanation for the delay. Please take note that as per the terms agreed, delays in payment will incur extra fees, and the company may also charge additional interest if the payments are settled more than thirty (30) days past its due date.

However, in light of the recent events brought about by the [COVID-19] that was officially declared as a pandemic by the World Health Organization on [March 11, 2020], our company has decided to only require fifty (50) percent of the total payable amount to any transactions made on and beyond the declaration date of the pandemic. This initiative is an effort to extend our support and understanding to our beloved clients who are possibly affected by the continuous spread of the coronavirus.

As much as the company wants to waive delayed payments for its client’s best interests, the company is also keen to protect its well-being and financial stability during this economically challenging period. To prevent paying penalty charges, please organize the settlement of this invoice as soon as possible. However, if you are currently experiencing financial strains caused by this pandemic, we only require your immediate response to this email by [April 20, 2020,] explaining your reasons for not making payment on or before the agreed-upon due date.

[Forward Communications], Inc. humbly asks for your understanding and cooperation during this difficult time. We look forward to your immediate reply on this matter.

Best regards,

[Ms. Barbara N. Ogg]
[Sales Representative], Forward [Communications, Inc.]