Apology for System Downtime or Irregular Service Template

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Disappointing your customers is the last thing you want to do. However, there are things we can’t control and they can greatly affect business if no immediate steps are taken. Extend your sincere apology and explain what happened as professionally as you can using our well-written Apology for System Downtime or Irregular Service Template. Just simply add, replace, or modify its suggestive content according to your own specifications. Also, note that you can download this with ease onto any of your devices using various editing programs. What are you waiting for? Act now and download this template!

Apology for System Downtime or Irregular Service Template

[DATE]

Dear [RECIPIENT NAME],

We thank you for the patience regarding the release of our new interface and the upgrade of [DETAIL] which occurred this [PERIOD].

Unfortunately, the transition process did not go through as expected. However, our development team from [COMPANY NAME] has alleviated the situation and has restored the system to its normal state.

We sincerely send our apologies for any and all inconvenience this might have caused and we appreciate your patience with us as we work with diligence to resolve any remaining issues.

Our customer support service received numerous calls this [PERIOD] due to such circumstances and we are sorry for any delay in our response to those calls regarding your questions of the subject matter. We are working double-time to immediately resolve this issue.

Our team has received various ideas and proposals to improve [DETAIL 1] and we are continuously working on the implementation of these improvements as quickly as possible.

We sincerely appreciate your continued support and faith in our efforts.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]