Apology and Tender of Compensation Template

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Properly compensate any complaining customer of their valid complaint by sending our Apology and Tender of Compensation letter informing them of your apology and accompanying form of compensation. Validate their complaint and ensure that you are doing all that you can for the matter not happenning again. Be appreciative of complaints like this from customers and how this is helping your company grow as well. Create an insantaneous and proper response for valid complaints by taking advantage of using this document. Download now and get peace of mind knowing that customers are being compensated and are assured of your company working to make your product even better.

APOLOGY AND TENDER OF COMPENSATION

[DATE]

Dear [RECIPIENT NAME],

This is in line with the letter we received from you on [DATE 1] about the [PRODUCT/SERVICES] you purchased from us, which you said is [DETAIL].

First of all, thank you for taking the time to file a report regarding this problem. It is only through our customers, like you, and your valued comments, that we are able to develop our products better. More importantly, we sincerely regret the inconvenience this has brought you and we are truly sorry for this problem.

As such, please accept this [DETAIL 1] to compensate for the inconvenience. Even though we do whatever is possible to assure our beloved customers that our products are of the best quality, unfortunately, incidents like this can happen from time to time.

We are grateful that you have taken the time to bring this problem to our attention and we assure you that this has been forwarded to the department for immediate resolution. If you have any questions, concerns and suggestions, please do not hesitate to contact me.

Hope to hear from you soon, and hopefully under better circumstances.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]