Apology for Poor Service Rating On Customer Questionnaire Template

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APOLOGY FOR POOR SERVICE RATING ON CUSTOMER QUESTIONNAIRE

[DATE]

Dear [RECIPIENT NAME],

We at [YOUR COMPANY NAME], would like to thank you for having taken the time to fill out our questionnaire during your stay in the company. We really appreciate hearing out our clients regarding their concerns and other sentiments. As one of our valued customers, your comment is essential for us to carry on in terms of improving our services and accommodations. Furthermore, please note that all issues you raised have been brought to the attention of our department in charge [NAME]. We are hoping that appropriate and quick changes will be made within [NUMBER] days or less.

We find it unusual for having a lack of service as what you’ve experienced. However, we do not tolerate an easy going attitude on the part of our employees. Once again, we are sorry for the inconvenience this has caused.

We appreciate your remarks. We do hope that you will give us another chance in serving you better.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]