Rebuttal Letter for Charge back

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REBUTTAL LETTER FOR CHARGEBACK

[DATE]

To [RECIPIENT NAME],

I would like to contest the chargeback number [NUMBER] under reason code [DETAIL] in the amount of USD [NUMBER 1] for [ITEM].

As per our records, the customer purchased the items on [DATE 1] and charged accordingly the amount of USD [NUMBER 1]. [NUMBER 1] days later, the customer contacted customer service to request a [TYPE] refund, citing the reason for the refund request being [REASON]. We refused to provide the refund, as our service policy states that [POLICY]. As such there is no way we are obligated to refund the amount. However, [NUMBER 2] days later we were served with your chargeback notice. The company rebuts the same claims made by the customer for the same reasons as before. [DETAIL 1].

Further supporting documents and correspondence are attached in this letter.

Regards,

[YOUR SIGNATURE]

[YOUR NAME]