General Question
Template.net's FAQs section aims to provide a seamless customer experience by addressing common inquiries. This page offers comprehensive information on pricing, payment options, product features, and technical support. You can also find assistance by visiting the contact us page, where a friendly and knowledgeable support team is ready to help you navigate the platform with confidence.
Why use Template.net?
At Template.net, we offer premium-quality templates that are fully editable and printable, designed to help you achieve your goals efficiently and effectively. Our templates include helpful suggestive content to assist you in customizing them quickly and easily, without having to start from scratch. With our wide selection of templates, you can find the perfect solution for your business, personal, or creative needs.
How can I download free templates from Template.net?
To download free templates from Template.net, you will need to create a free account. As a free user, you will have access to a wide range of templates and be able to download up to 3 products per day. Creating an account is quick and easy and will give you access to a variety of useful resources to help you achieve your goals.
How much of the files are editable?
Template.net provides fully customizable files that enable users to modify the templates according to their preferences. Users can crop, resize, add images, replace fonts, or incorporate graphic elements, colors, and text to the basic template. This allows for greater flexibility in creating unique designs that meet individual needs.
What formats are available for template download?
Template.net provides a wide range of file formats to cater to your specific requirements, including Microsoft Word, Excel, PowerPoint, and Publisher, as well as Google Docs, Sheets, and Slides. We also offer templates in Adobe Photoshop, Illustrator, and InDesign, Apple Pages, Numbers, and Keynote, HTML5, and Wordpress. Easily browse our collection to find the perfect template for your needs.
What can I do with the products downloaded from the website?
Our templates are fully downloadable, editable, and customizable to meet your unique requirements. Please refer to our License Policy for more information.
What happens when I don’t receive the templates I downloaded?
At Template.net, we have no record of such an incident occurring. However, if you experience any issues, please do not hesitate to contact our 24/7 customer support team. We will work quickly to assist you in accessing your downloaded template.
Is there software required to edit the products?
To ensure a seamless editing experience, it is important to use the appropriate software version that is compatible with the downloaded files. For example, Adobe Photoshop is recommended for editing PSD files, while Vector Edition programs like Adobe Illustrator are suitable for AI files. Microsoft Word is recommended for editing Microsoft Word files, and Microsoft Excel for opening Excel files. This will ensure that you can edit your downloaded files with ease and without any compatibility issues.
How can I edit file fonts?
To ensure that your downloaded template looks as intended, the associated font files are included in the zip file. You can install these files using the relevant software to edit your template.
Can I download and use templates on all devices and operating systems?
Yes. At Template.net, our downloads are accessible on all devices including desktops, mobile phones, and tablets. Furthermore, our downloads are compatible with a range of operating systems such as Windows, Apple iOS, and more. This ensures that you can access and use our templates no matter which device or operating system you are using.
Do all downloads support all Microsoft, Adobe, and Apple app versions?
Yes. Our downloads are specifically designed to seamlessly integrate with Microsoft applications, Adobe software, and Apple apps supporting a wide array of versions and operating systems.
Can I cancel my subscription at any time?
Yes, you may cancel your subscription at any time without incurring any additional charges. Your access to our templates will remain available until the end of your subscription period. Please refer to our Cancellation Policy for complete details.
Can I get a refund for my purchase if I’m not satisfied?
Yes. At Template.net, our top priority is customer satisfaction. If you haven't downloaded any pro templates, you may request a full refund within 7 days of purchase. Please visit our refund request page for more information and refer to our Refund Policy for complete details.
How often does Template.net add new templates or content?
Our library is constantly growing with new content and templates added nearly every day. Our team stays up-to-date with the latest trends and user requests, ensuring that we offer a diverse range of high-quality design assets. We also take into account the most frequently searched terms to provide relevant and useful resources to our users.
Can I request any new template to be added on Template.net?
Yes. We welcome custom template requests and are happy to consider adding new templates to our library. Please feel free to contact us if you are unable to find a suitable template. Our team will review your request and work towards adding it to our collection as soon as possible.
Can I get assistance for using products on Template.net?
Yes. Our customer support team is available 24/7 to assist you with any product or subscription-related issues. Simply contact us and our team will promptly address any concerns or questions you may have. We are committed to providing exceptional customer service and ensuring your experience with Template.net is a success.
Are images, fonts, and artwork included?
Yes. All of our templates come complete with relevant royalty-free images, fonts, and artwork, at no additional cost to you. You can use these design assets in your projects without any worries about copyright or licensing issues. We are committed to providing comprehensive design solutions that meet your needs.
How does licensing on Template.net work?
Our templates are available for both personal and business use, with strict prohibitions against reselling or copying our products for profit or use in illegal activities. To learn more about our licensing policies, please review our terms and conditions, rights policy, and license agreement. We are committed to ensuring our customers have access to high-quality design assets while also protecting the integrity of our intellectual property.
Can I trademark a design I created using Template.net products such as a logo?
While you cannot register an item or end product incorporating our design assets, including logos, for trademark protection, we do offer a range of options for those seeking trademarkable design elements. Please contact us if you require assistance in selecting an item suitable for trademark protection. At Template.net, we prioritize providing our customers with top-quality design assets while also safeguarding the integrity of our intellectual property.
Can I convert a purchased website template into an HTML website or theme for myself or for my business?
Absolutely! Our PRO License includes the right to convert purchased website templates into HTML websites or themes for your personal or business use. To learn more about our licensing options, please review the License Agreement section of this page.
Can I convert a purchased website template into a theme to sell or distribute (even for free)?
No. Converting a purchased website template into a theme for sale or distribution, even if it's offered for free, is strictly prohibited. Such action violates our license agreement and is not permitted. We appreciate your understanding and compliance with our policies.
License Agreement
1. What is a FREE License?
A FREE license refers to the terms and conditions under which a template is available for use. Any template downloaded as a FREE USER, NON-PRO MEMBER, or with no MEMBERSHIP license will come under the FREE license. While FREE templates are available at no cost, they may have certain limitations and usage restrictions that you should be aware of. Please refer to our License Agreement for more information.
2. What is a PRO License?
A PRO License is a license that covers templates downloaded by PRO or BUSINESS MEMBERS. This license provides users with the legal right to use and modify the templates for commercial purposes. It also grants access to additional features, such as priority customer support.
3. Can I use the downloaded templates even after my subscription expires?
No. Downloaded templates are only licensed for use during the subscription period. Each download is intended for a single use and cannot be used after the subscription expires. If you wish to continue using the template, you must revisit the website and download it again.
4. Do all Template.net products offer a FREE license option?
Not all Template.net products offer a free license option. Only templates that are marked as FREE can be downloaded under the FREE license option.
5. Do all Template.net products offer a PRO license option?
Yes, all templates downloaded as a PRO MEMBER or with an ACTIVE PRO MEMBERSHIP/BUSINESS MEMBERSHIP will come under the PRO License. This license grants users the ability to use the templates for personal or commercial purposes, with additional features and benefits that are not included in the FREE License option.
TEMPLATES FAQs
1. Can I trademark a design I created using Template.net products such as a logo?
No, you cannot register an item or the end product incorporating the item with a trademark — not even logos. If you use the item to create a logo for yourself or a client, keep in mind that third parties can use the item too, even with another logo. Contact us if you are looking for an item to trademark.
2. Can I convert a purchased website template into an HTML website or theme for myself or for my business?
Yes, the PRO License covers this usage.
3. Can I convert a purchased website template into a theme to sell or distribute (even for free)?
No, you are strictly prohibited not to sell or distribute themes which are being converted from the purchased website template.
PRO License
1. Can I use PRO License Download for my personal requirements? Are there any restrictions?
Yes, our PRO License Download may be used for personal purposes without any restrictions.
2. Can I use PRO License Download for my business? Are there any restrictions?
Yes, our PRO License Download can be used for business purposes without any restrictions. We strive to provide our customers with high-quality design assets that can be used to enhance their business and personal projects.
3. Can I use PRO License Download for my company? Are there any restrictions?
Yes, you may use our PRO License Download for your company without any restrictions. We offer high-quality design assets that can help improve your branding and marketing efforts. For more information about our PRO License, please visit our website.
4. Can I use PRO License Download multiple times for multiple projects? Are there any restrictions?
Yes, you can use the PRO License Download for multiple projects by revisiting the website and downloading the template again. However, please note that each PRO License Download is intended for one-time use only, and you will need to purchase additional licenses for additional uses.
5. Can I modify PRO License Download as I want?
Yes, you can modify the PRO License Download templates to suit your business needs. However, you must ensure that the modifications do not infringe on the original copyright and intellectual property rights of Template.net or any third-party content used in the templates. Additionally, any modified templates should not be resold or distributed to others, as this would be a violation of our license agreement.
6. Can I resell, redistribute, sub-license the PRO License Download?
No. You are not permitted to resell, redistribute, or sublicense our PRO License Download products in any way that reflects their original template source. This is strictly prohibited to protect the integrity of our intellectual property.
7. Can I use PRO License Downloads for the clients, freelance work, agency? Are there any restrictions?
Yes. Our PRO License Downloads are fully licensed for commercial use, which means you are free to use them for client work, freelance activities, and/or agency projects without any restrictions on usage.
FREE License
1. Can I use FREE License Download for my personal requirements?
Yes, you can use our FREE License Download for your personal requirements. However, giving attribution is required.
2. Can I use FREE License Download for my business?
Yes, you can use our FREE License Download for your business. However, you are required to provide attribution.
3. Can I use FREE License Download for the clients, freelance work, or agency?
No, you can not use our FREE License Download for your clients, freelance activities, or the agency you are working with.
4. Can I use FREE License Download multiple times for multiple projects? Are there any restrictions?
Yes, simply revisit the website and download the template once more. However, one FREE License Download is limited to one-time use only.
5. Can I modify the FREE License Download as much as I want?
Yes, feel free to modify our fully editable templates as per your need and preferences.
6. Can I resell, redistribute, or sublicense the FREE License Template?
No, because reselling, redistributing, and/or sublicensing our FREE License Templates upon accessing and downloading them is strictly prohibited.
7. Is it mandatory to give attribution?
Yes, it is mandatory to give credit whenever you use our FREE License products.
